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Is there any solution to this problem??

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I bought the EVF less than a week ago, received it two days ago and turned it on for the first time yesterday. 
I was trying to use it with a Canon 5d Mark ll. It seemed to work Ok, but when I would turn the video mode on, the image would disappear on the EVF screen.

I was trying to get info on the manual and on internet to find the right procedure and solve this problem, and couldn't find anything on the subject. 

I started trying, one by one, all features in the EVF menu. 
I clicked on the "firmware update" option, and since then, the screen won't turn on.

Is there any solution to this problem??

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